We’re able to supply value-driven, customer-focused service by committing to a few simple principles, including:
Organising site visits shortly after initial contact, and supplying a written quote within 48 hours
Supplying free sample pots as soon as the quote is accepted, putting a few colour options on the walls so our clients can see how it looks throughout the day before making the final decision
Working with the client on colour scheme options that will best suit their needs, and arranging appointments with Dulux’s fully trained colour consultants where they need more support
Thoroughly planning our schedule to minimise our impact on the customer’s routine and environment, whether it’s their home or workplace
Minimising inconveniences in the client’s space by cleaning up after ourselves, safely storing all paint and paint products and protecting furniture and fittings
Designating a qualified supervisor to check in with the client daily to review the progress of the project
Following up with the client up to 24 months later to ensure their satisfaction, and providing a 5-year warranty on all completed works and products for peace of mind
Only using the highest-quality products available, including Dulux’s reputable eco-friendly painting solutions
We’re passionate about excellence. But we’re also passionate about people, which is why we’re sensitive to the needs of our customers, and we’ll always remain focused on reaching the right outcome for their job.
